Prostarnetwork| Solutions

ProStar VCC - Virtual Contact Center ProStar's Virtual Contact Center is a comprehensive multimedia management solution for real-time customer interactions across all ProStar VCC types, e.g. telephone, VOIP, email and chat. ProStar VCC solution includes advanced skills-based routing ensuring each customer contact will reach the appropriate employee or agent locally (or remotely) every time. ProStar’s VCC provides collaborative online form completion and co-browsing with customers offering unified management reports across all mediums for all locations. •Complete Inbound/Outbound Solution • Interactive Voice Response (IVR) • Automatic Call Distribution (ACD) • Web Callback • Voicemail • Skills Based Routing • Web Collaboration • Work From Anywhere ProStar eCRM - Customer Relationship Manager ProStar eCRM enables organizations to effectively sell, market, and service customers across all channels by building greater customer loyalty, gaining a competitive edge, and improving the growth of your business. When used in conjunction with Promero’s ACD, pop-up screens containing customer information and transaction history is made available to agents independent of location. • Lead Management • Task Management • Surveys • Process Automation • Transaction History • Management Reporting • Web Integration • Blast eMail ProTrain - Online Training ProTrain offers end-to-end training regardless of agent location. ProTrain powers your online education with reliability and predictable costs. Simply the easiest eLearning solution to set up and manage, ProTrain delivers an incredibly robust toolset allowing major system components to be turned on and off with the click of a mouse. ProTrain takes traditional eLearning to the next level, with simplicity and a powerful feature set. For planning, delivering, and managing online learning, nothing else comes close. • Self-Paced Learning • Browser-Based • Online Testing • Unlimited Number Of Courses • Unlimited Number Of Agents • Multimedia Capabilities • Management Reports • Custom Learning Platforms		ProForce - Workforce Management ProForce Workforce Management is a comprehensive solution, enabling supervisors to manage agents regardless of their location. This advanced workforce management technology ensures the right people are available at the right time to maintain peak efficiency and service levels. Managers can create work schedules for thousands of agents across all locations, with different hours and work rules, in just minutes. • Superior Forecasting Capability • Increase Efficiency by 28% • One Click Scheduling • Scalable From 15 To 15,000 Agents • Intra-day Adjustments • Browser-Based • Track Service Level Commitments • Manage Seasonal Fluctuation ProDialer - Predictive Dialer ProDialer provides users with state-of-the-art predictive dialing technology combined with the very latest in campaign management tools. ProDialer allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound calling capabilities. • Fax Detection • Self Adjusted Pacing • Manages “Do Not Call” Lists • Multi-Time Zone • Management Tools & Reports • Increase Call Production • Easy-To-Use Import Utility • Callback Scheduling