Technology Solutions

ProStar CRM
Customer Relationship Manager

ProStar CRM enables organizations to effectively sell, market, and service customers across all channels by building greater customer loyalty, gaining a competitive edge, and improving the growth of your business. When used in conjunction with Promero’s ACD, pop-up screens containing customer information and transaction history is made available to agents independent of location.

  • Lead Management
  • Task Management
  • Surveys
  • Process Automation
  • Transaction History
  • Management Reporting
  • Web Integration
  • Blast eMail

ProStar VCC
Virtual Contact Center

ProStar's Virtual Contact Center is a comprehensive multimedia management solution for real-time customer interactions across all ProStar VCC types, e.g. telephone, VOIP, email and chat. ProStar VCC solution includes advanced skills-based routing ensuring each customer contact will reach the appropriate employee or agent locally (or remotely) every time. ProStar’s VCC provides collaborative online form completion and co-browsing with customers offering unified management reports across all mediums for all locations.

  • Complete Inbound/Outbound Solution
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Web Callback
  • Voicemail
  • Skills Based Routing
  • Web Collaboration
  • Work From Anywhere

ProDialer
Predictive Dialer

ProDialer provides users with state-of-the-art predictive dialing technology combined with the very latest in campaign management tools. ProDialer allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound calling capabilities.

  • Answering Machine Detection
  • Self Adjusted Pacing
  • Manages “Do Not Call” Lists
  • Multi-Time Zone
  • Management Tools & Reports
  • Increase Call Production
  • Easy-To-Use Import Utility
  • Callback Scheduling
  • Fax Detection